Return & Refund Policy

At Ashtachakra.com, we want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy, please review our return and refund policy to understand how we can assist you.

1. Eligibility for Returns
   – Items are eligible for return within 30 days of the delivery date.
   – To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when they were received.
   – Certain items, including personalized or custom-made products, are non-returnable unless there is a defect.

2. Non-Returnable Items
   – Gift Cards
   – Personal Care Products: Due to hygiene concerns, we cannot accept returns on items like skincare products.
   – Discounted Items: Items purchased as part of a sale or clearance may not be eligible for return.
   – For questions about specific products, please contact our Customer Service team.

3. Return Process
   – Step 1: Contact our Customer Service team at social@ashtachakra.com to initiate a return. Please include your order number and reason for the return.
   – Step 2: Our team will provide instructions and a return address.
   – Step 3: Ship the item(s) back to us in their original packaging. Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
   – Once we receive your return, we will inspect it to ensure it meets our return criteria.

4. Refunds
   – If your return is approved, a refund will be processed to your original method of payment.
   – Refunds are typically processed within 7-10 business days of receiving your returned item.
   – You will be notified via email once your refund has been issued.

5. Exchanges
   – We accept exchanges if you would like to swap your item for a different size or color.
   – Please contact us to arrange an exchange. Note that exchange eligibility is subject to stock availability.
   – The exchange process follows the same steps as returns, with shipping charges applicable.

6. Damaged or Defective Items
   – If your item arrives damaged or defective, please contact us within 48 hours of receipt with a photo of the item.
   – We will arrange for a replacement or issue a full refund, including any shipping fees.

7. International Returns
   – International customers are responsible for return shipping costs and any customs fees that may apply.
   – We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

8. Contact Us
   – For any questions or concerns about our return policy, please reach out to our Customer Service team at social@ashtachakra.com.

Thank you for shopping with Ashtachakra.com. We are here to make your experience seamless and enjoyable!